Refund policy

Last updated: 2 November 2026

Problems with your order

If your order is damaged, faulty, unsafe, incorrect or missing items, email orders@westmontpickles.com with your order number and a description of the problem. Photos of the product, packaging and batch details can help us assess the issue. Please do not consume a product you believe is unsafe. Contact us before posting food back so we can advise on safe handling and return arrangements.

Your consumer rights

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded by this policy. Where a product has a major failure, you may choose a refund or replacement. Other remedies, including compensation for reasonably foreseeable loss, may also apply. For other failures, we will provide the remedy required by law within a reasonable time.

You do not need the original packaging to exercise your consumer rights. We may request reasonable proof of purchase and assess the problem. Where a fault is confirmed, we cover reasonable return costs. Your rights also apply to discounted products.

Change of mind

We do not offer change-of-mind returns for food products. This does not limit any rights you have for a faulty, damaged, incorrectly supplied or otherwise non-compliant product.

Refunds and cancellations

Approved refunds are returned to the original payment method unless we agree otherwise. Bank processing times vary. Contact us promptly if you wish to change or cancel an order; we will confirm whether this is still possible. Cancelling a subscription stops future orders according to your subscription settings and does not automatically cancel an order already being processed.